AHRG reported that improving clinical indicators such as emotional health and physiological measures can positively impact a wide variety of health outcomes.
Most personalized care is rated the number one aspect of reputation related to patient experience.
Facilities delivering poor patient experiences are four times more likely to have poor reputations than facilities delivering good patient experiences.
Young, healthy 20 and 30 somethings who will return to you for future medical needs and also recommend your facility based on the comprehensive care and resources they received. Or a family that will choose not to return based on the lack of understanding and absence of resources provided to them.
By providing compassionate bereavement care, you can provide hope and a sense of grace during an incredibly difficult time in a patient's life. Their positive experience with your facility and staff will remain with them and will influence their decision for care as they age.
Who are these patients?
PROGRAM EXPECTATIONS
We request our class be an ongoing requirement of your L&D and NICU staff growth.
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The staff that is the most uncomfortable with loss will not voluntarily take the class and they are the ones they need it the most! We've had so many nurses come back and say the class was so much better then they were expecting and they were so glad they were "made" to come.
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This allows for consistent patient care through shift changes and so forth. No matter what nurse is assigned to the loss patient, they are trained and know the procedures and feel confident taking on their care.
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As employee turnover takes place, you eventually would lose everyone that had been trained! This way the program stays impactful and everyone stays on the same page.
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Staff not having education on how to care for these unique patients, and inconsistency of care, has proven to adversely affect patient outcomes.
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We recommend that you also advertise and offer the course as an option to key ER staff, Chaplains, Techs, partnering obstetricians, and anyone else in the facility that comes in contact with your loss patients.
OBTAINING OUR SERVICES
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All costs associated are for reimbursement of costs incurred by us, such as travel expenses, instructor fees, and classroom materials. We do our best to keep costs at a minimum and will work with you for the best plan to enable you to activate the program. The patient supplies and all patient care, resources, and follow-up are covered by us as long as you keep all current staff trained.
OBTAINING OUR SERVICES
Together we can impact the patient satisfaction of your bereaved parent population.