Rachel's Gift: Obtaining Services

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Together we can impact the patient satisfaction of your bereaved parent population. Who are these patients? Young, healthy 20 and 30 somethings who will return to you for future medical needs and also recommend your facility based on the comprehensive care and resources they received. Or a family that will choose not to return based on the lack of understanding and absence of resources provided to them.

By providing compassionate bereavement care, you can provide hope and a sense of grace during an incredibly difficult time in a patient's life. Their positive experience with your facility and staff will remain with them and will influence their decision for care as they age.

♥ AHRG reported that improving clinical indicators such as emotional health and physiological measures can positively impact a wide variety of health outcomes.

♥ Most personalized care is rated the number one aspect of reputation related to patient experience.

♥ Facilities delivering poor patient experiences are four times more likely to have poor reputations than facilities delivering good patient experiences.

Source: ncr Health, Patient Experience, May 12, 2017

We request our class be an ongoing requirement of your L&D and NICU staff

♥ The staff that is the most uncomfortable with loss will not voluntarily take the class and they are the ones they need it the most! We've had so many nurses come back and say the class was so much better then they were expecting and they were so glad they were "made" to come.

♥ This allows for consistent patient care through shift changes and so forth. No matter what nurse is assigned to the loss patient, they are trained and know the procedures and feel confident taking on their care.

♥ As employee turnover takes place, you eventually would lose everyone that had been trained! This way the program stays impactful and everyone stays on the same page.

♥ Staff not having education on how to care for these unique patients, and inconsistency of care, has proven to adversely affect patient outcomes.

♥ We recommend that you also advertise and offer the course as an option to key ER staff, Chaplains, Techs, partnering obstetricians, and anyone else in the facility that comes in contact with your loss patients.

Obtain Our Program

If you would like our full program as outlined below, please contact us using the form at the bottom of this page for a breakdown of the cost for initial set up and training.

All costs associated are for reimbursement of costs incurred by us, such as travel expenses, instructor fees, and classroom materials. We do our best to keep costs at a minimum and will work with you for the best plan to enable you to activate the program. The patient supplies and all patient care, resources, and follow-up are covered by us as long as you keep all current staff trained.

If you would only like to purchase our keepsake boxes to use for your patients, but do not wish to have the complete service and education, then we will supply those at $40 per box. Purchased boxes do not come with the follow-up service, hand and foot molds, or the last three items listed under additional materials.

Education

Our course is a continuing education course in ethics that doctors and nurses can receive credit for their furthering education and renewing of licenses.

Some of the subject matter included in the class:
♥ Proper care of the deceased infant and tips for presentation
♥ Identifying the varying emotions of the patient and the best time to address decisions needing to be made
♥ How to most effectively offer services available
♥ Basic bereavement photography
♥ Addressing unusual requests
♥ The best language to use with the patient to reduce further trauma
♥ The unique challenges in NICU with deceleration of care and opportunities available
♥ Facilitation and importance of the bonding experience
♥ Working with birth defects and injuries

We have found through our research that most families do not utilize the services available because they simply don't know about them. Our job is to offer and connect them with whatever services they want or need and the keepsakes that we provide will be life-long tangible links to their child and will aid them in their healing process.

Keepsake Boxes

Boxes are to be presented by trained staff during the course of a patient's hospital stay, that includes:

♥ a copy of When Hello Means Goodbye
♥ hand crocheted/knitted blanket
♥ Rachel's Gift stuffed angel bear
♥ ink print keepsake cards
♥ Rachel's Gift resource pamphlets for mother, father, grandparents, family and friends
♥ resources for support groups, memorial items, financial assistance for preferred baby's end of life plans

Additional Materials

♥ door & isolette cards
♥ burial wraps & gowns - assortment of various sizes
♥ resource and keepsake for your ER and Surgical Center to give to miscarriage patients treated and released
♥ items for surviving multiples transferred to NICU
♥ resource for patients 30 weeks gestation and up to alleviate Empty Arms Syndrome

OBTAINING SERVICES INQUIRY

To begin the process of obtaining the services of Rachel's Gift, please complete the form below. We will be in contact with additional information.

* Indicates required field

Name *

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Hospital Name *

Your department and title *

Hospital City & State *

Hospital size by bed count (include all beds, not just Women's Services): *

Do you have a NICU or Special Care Nursery? *

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How did you hear about Rachel's Gift? *

Additional Comments *

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