Together we can impact the patient satisfaction of your bereaved parent population. Who are these patients? Young, healthy 20 and 30 somethings who will return to you for future medical needs and also recommend your facility based on the comprehensive care and resources they received. Or a family that will choose not to return based on the lack of understanding and absence of resources provided to them.
By providing compassionate bereavement care, you can provide hope and a sense of grace during an incredibly difficult time in a patient's life. Their positive experience with your facility and staff will remain with them and will influence their decision for care as they age.
♥ AHRG reported that improving clinical indicators such as emotional health and physiological measures can positively impact a wide variety of health outcomes.
♥ Most personalized care is rated the number one aspect of reputation related to patient experience.
♥ Facilities delivering poor patient experiences are four times more likely to have poor reputations than facilities delivering good patient experiences.
Source: ncr Health, Patient Experience, May 12, 2017
Our course is a continuing education course in ethics that doctors and nurses can receive credit for their furthering education and renewing of licenses.
Some of the subject matter included in the class:
♥ Proper care of the deceased infant and tips for presentation
♥ Identifying the varying emotions of the patient and the best time to address decisions needing to be made
♥ How to most effectively offer services available
♥ Basic bereavement photography
♥ Addressing unusual requests
♥ The best language to use with the patient to reduce further trauma
♥ The unique challenges in NICU with deceleration of care and opportunities available
♥ Facilitation and importance of the bonding experience
♥ Working with birth defects and injuries
We have found through our research that most families do not get to utilize the services available because they simply don't know about them. Our job is to offer and connect them with whatever services they want or need and the keepsakes that we provide will be life-long tangible links to their child and will aid them in their healing process.
Boxes are to be presented by trained staff during the course of a patient's hospital stay, that includes:
♥ hand and foot molds
♥ a copy of When Hello Means Goodbye
♥ hand crocheted/knitted blanket
♥ Rachel's Gift stuffed angel bear
♥ ink print keepsake cards
♥ Teeny Tears bereavement diaper set
♥ Rachel's Gift resource pamphlets for mother, father, grandparents, family and friends
♥ resources for support groups, memorial items, financial assistance for preferred baby's end of life plans
♥ door & isolette cards
♥ burial wraps & gowns - assortment of various sizes
♥ resource and keepsake for your ER and Surgical Center to give to miscarriage patients treated and released
♥ items for surviving multiples transferred to NICU
♥ resource for patients 30 weeks gestation and up to alleviate Empty Arms Syndrome